About the Role
This role involves shaping end-to-end service experiences by leading design activities across discovery, alpha, and beta phases. The individual will work closely with product managers, engineers, and stakeholders to deliver accessible, efficient, and user-focused digital services.
Responsibilities
- Lead service design initiatives from discovery through to live service delivery
- Conduct user research to understand needs and pain points
- Map user journeys and service blueprints to identify improvement opportunities
- Develop personas and user scenarios based on research findings
- Create wireframes, prototypes, and high-fidelity designs
- Collaborate with product teams to integrate design into agile workflows
- Ensure compliance with accessibility and government design standards
- Facilitate co-design workshops with stakeholders and users
- Translate complex processes into intuitive service experiences
- Advocate for user needs throughout project lifecycles
- Work within multidisciplinary teams to align design with technical feasibility
- Define and apply consistent design systems and patterns
- Gather and analyze user feedback for iterative improvements
- Document design decisions and rationale
- Support the development of service assessments and design reviews
- Mentor junior designers and share best practices
- Stay current with public sector digital service trends
- Communicate design concepts to non-design stakeholders
- Manage design workload across multiple projects
- Ensure designs meet policy and regulatory requirements
- Integrate user-centered design into service strategy
- Use data to inform design choices
- Prototype service interactions for testing and validation
- Balance user needs with organizational objectives
- Contribute to service performance measurement and reporting
Compensation
Competitive salary with benefits package
Work Arrangement
Hybrid working available
Team
Part of a multidisciplinary digital delivery team focused on public sector transformation
About the Team
The team delivers digital services for public sector clients, focusing on improving citizen experiences through innovation and user research. Designers work alongside product managers, developers, and policy experts in agile environments.
What We Look For
We value empathy, collaboration, and a commitment to inclusive design. Candidates should demonstrate a user-first mindset and the ability to influence service strategy through design insights.
Not available
