We are currently seeking a Swedish-speaking Customer Support Consultant to join our remote team. In this role, you will provide clear, empathetic guidance to members as they navigate health insurance plans, benefits, and care access. Your work will directly support individuals in understanding their coverage and connecting with the services they need.
Key Responsibilities
- Respond to member inquiries via phone and digital channels in fluent Swedish and English
- Explain health plan details, coverage options, and claims processes in an accessible way
- Assist with enrollment, billing questions, and provider network navigation
- Document interactions accurately and follow up promptly when needed
- Collaborate with care teams to ensure seamless member experiences
Qualifications
- Native proficiency in Swedish and strong command of English
- Experience in customer service, preferably in healthcare or insurance
- Familiarity with health benefits, medical terminology, or care coordination
- Ability to work independently in a remote environment
- Strong attention to detail and commitment to accuracy
What We Offer
This is a remote position with flexible scheduling options. You'll receive comprehensive training and ongoing support to help you succeed. We value clear communication, integrity, and a member-first mindset. If you're detail-oriented and passionate about helping others navigate complex systems, we'd like to hear from you.
