SupportYourApp is looking for a Chat Support Consultant to deliver outstanding customer support for a crypto trading platform. In this fully remote role, you will be the first point of contact, managing inquiries and resolving issues through live chat, email, and tickets while maintaining deep knowledge of the platform and market.

What You'll Do

Deliver outstanding customer support in crypto trading via live chat, tickets, and email
Handle customer inquiries, order disputes, and appeals
Provide valid, accurate information and solutions to customer requests
Manage complaints and appeals, including follow-ups on escalations when required
Maintain up-to-date knowledge of the company’s trading platform and general market conditions
Understand customers’ needs and deliver constructive feedback to the management team
Continuously seek ways to improve team performance and work efficiency
Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What We're Looking For

Native Lithuanian and excellent English communication skills (minimum C1 level)
At least 6 months of live chat support experience
Strong analytical, logical thinking, and problem-solving skills
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to Have

Live chat support experience in crypto or financial services
Basic financial knowledge or payment/banking experience
Crypto industry knowledge
CRM experience in Salesforce

Benefits & Compensation

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements