SupportYourApp is hiring a Native Japanese Chat Support Consultant to deliver efficient and excellent customer support for a crypto trading platform. You’ll join a team dedicated to providing a positive client experience while working fully remotely.
What You'll Do
- Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Deliver valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions
- Understand customers’ needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Thrive in a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What We're Looking For
- Native Japanese proficiency
- Strong English proficiency (minimum B2; C1 preferred)
- At least 6–12 months of online customer support experience
- Experience in live chat support and handling customer inquiries
- Strong analytical, logical thinking, and problem-solving skills
- Proof validation skills or payment/banking knowledge
- Positive and responsible attitude
Nice to Have
- Experience preferably in crypto or financial services
- Financial background is strongly preferred
- Crypto industry knowledge is a plus
- CRM experience is an advantage
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards system
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote, global position.
SupportYourApp is an equal opportunity employer. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
