SupportYourApp is looking for a (native Italian) Chat Support Consultant to join our team. In this role, you will deliver high-quality support for crypto trading services directly to our customers. You'll work remotely to build lasting relationships and ensure secure data handling in a dynamic environment.
What You'll Do
- Deliver high-quality customer support for crypto trading via live chat and email, promptly addressing inquiries and complaints.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPI targets.
- Work in a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.
- Communicate with developers and cross-functional specialists.
What We're Looking For
- Native Italian speaker with C1-level English skills.
- At least 6 months of live chat support experience.
- Strong analytical thinking and research skills.
- Positive, proactive and responsible attitude.
- Personal computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Nice to Have
- Live chat support experience preferably in crypto or financial services.
- Basic financial knowledge or payment/banking experience.
- Crypto industry knowledge.
- CRM experience in Salesforce.
Benefits & Compensation
- Flexible schedule.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time, and an internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote position open to candidates globally.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
