SupportYourApp is looking for a native German-speaking Chat Support Consultant to deliver exceptional customer support for a cryptocurrency trading platform. You will build lasting customer relationships and provide accurate solutions in a fast-paced, fully remote environment.
What You'll Do
- Deliver high-quality customer support for crypto trading via live chat and email, promptly addressing inquiries and complaints.
- Build positive and long-lasting relationships with customers.
- Handle customer inquiries and feedback effectively.
- Provide valid, accurate information and solutions to customer requests.
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions.
- Understand customers’ needs and deliver constructive feedback to the management team.
- Continuously seek ways to improve team performance and work efficiency.
- Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.
What We're Looking For
- Native German and strong English proficiency (minimum C1 level).
- At least 6 months of live chat support experience.
- Strong analytical, logical thinking, and problem-solving skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Nice to Have
- Live chat support experience preferably in crypto or financial services.
- Basic financial knowledge or payment/banking experience.
- Crypto industry knowledge.
- CRM experience in Salesforce.
Technical Stack
- Salesforce
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards system.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position with a global team.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
