MSX International is looking for a Dealership Operations Specialist to serve as a key partner for our network of automotive dealerships. In this home-based role, you will be instrumental in helping dealerships enhance customer experience, increase operational efficiency, and achieve their sales objectives.
What You'll Do
- Work with approximately 30-40 assigned dealers, their operators and managers, as well as regional and zone teams to achieve common goals.
- Evaluate dealership service customer experience using data and observations to drive continuous improvements, build loyalty, and boost performance metrics like CSI.
- Analyze dealership marketing, merchandising, and digital presence against brand standards and market trends to identify new business opportunities.
- Achieve district sales objectives by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program.
- Thoroughly prepare for remote dealer contacts by identifying priorities, reviewing reports, and creating targeted agendas and presentations.
What We're Looking For
- A confident and skilled communicator who can establish rapport and lead productive conversations.
- An active listener with exceptional verbal and written communication skills.
- Proven experience delivering data-driven presentations to all levels of dealership management.
- Previous customer service experience with creative, out-of-the-box problem resolution skills.
- An analytical mindset with the ability to understand and interpret metrics and reports.
- A natural teaching approach and a drive to always find ways to make things better.
- A friendly, positive attitude with customers and co-workers.
- The ability to multi-task in a busy environment, working both independently and collaboratively.
- Technology savvy, with the ability to leverage tools for effective remote meetings.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams).
- A genuine passion to make a difference and succeed.
Nice to Have
- A college degree or current progress toward one.
- A background in teaching, training, or coaching.
- Experience in fast-paced, independent roles where you set the tone for success.
- Strong organizational skills, a proactive mindset, and excellent time management.
- A self-starter mentality.
- Previous automotive experience or knowledge of Parts and Service Systems, dealer operating reports, and fixed analysis tools.
Technical Stack
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams
Team & Environment
You will be part of a supportive, collaborative team.
Work Mode
This is a home-based position.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
