Responsibilities
- Prepare and review loan files prior to underwriting submission
- Analyze borrower documentation for completeness, accuracy, and consistency
- Communicate with borrowers to collect missing documents and clarify conditions
- Coordinate underwriting conditions and track outstanding items
- Ensure compliance with lender guidelines and regulatory requirements
- Maintain accurate updates within Loan Origination Systems and CRM
- Proactively identify file risks and escalate issues that may delay approval
Requirements
- 2+ years of experience in mortgage processing, underwriting support, or residential lending operations
- Strong understanding of US mortgage documentation (income, assets, credit, disclosures)
- Ability to manage multiple files simultaneously with strong attention to detail
- Clear, professional written and verbal communication skills in a client-facing environment
- Prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies.
Nice to Have
- Experience working directly with underwriters in US residential lending
- Familiarity with agency guidelines (Fannie Mae, Freddie Mac, FHA, VA)
- Spanish language proficiency
- Experience in high-volume lending environments
Additional Information
- It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
