Real is hiring a Mortgage Support Specialist to assist in the preparation, review, and coordination of mortgage loan files throughout the lending process. This role provides essential support to loan officers, underwriters, and processors by ensuring all required documentation is accurate, complete, and submitted on time.
What You'll Do
- Maintain clear and professional communication with internal teams, external partners, and stakeholders.
- Address questions, concerns, or issues in a timely and efficient manner to ensure smooth workflow.
- Maintain accurate, well-organized, and up-to-date records for operational, compliance, and reporting purposes.
- Ensure documentation standards meet regulatory and internal quality requirements.
- Regularly assess and refine operational processes based on team feedback and evolving business needs.
- Identify areas for efficiency improvement and recommend actionable solutions.
- Support post-closing activities, including audits and processing of mortgage files.
- Create comprehensive loan submission packages for the Underwriting department.
- Review loan applications for completeness and accuracy, addressing any potential errors or omissions.
- Assemble and organize loan documents, ensuring they are properly prepared for underwriting and processing.
- Maintain strict adherence to deadlines required for loan applications.
- Correct any errors or discrepancies in loan applications.
- Collect documentation from third-party vendors (HOI, title, VOE, payoff, etc.).
- Review critical documents supplied by clients for completeness and accuracy prior to underwriting.
- Ensure mortgage disclosures are complete, signed, and correctly dated.
- Communicate with processors and underwriters regarding missing or incorrect documentation.
What We're Looking For
- Knowledge of mortgage loan processing and documentation
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to multitask and meet deadlines in a fast-paced environment
- Proficient in Microsoft Office and comfortable with tech tools
- Strong organizational and problem-solving abilities
- Adaptable and team-oriented
- Ability to truly encompass our Company Core Values: Work Hard, Be Kind, Tech x Humanity, and “We” are bigger than “me”
Technical Stack
- Microsoft Office Suite
Team & Environment
You will be supporting loan officers, underwriters, and processors, playing a critical coordination role within the lending team.
Work Mode
This position is open to candidates based in IST (local country).
Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
