wyn GmbH is looking for a Customer Success Specialist (m/w/d) to become the central point of contact for our customers. You will guide them from their first inquiry to a sustainable solution and actively help shape our Customer Success function from its foundation.
What You'll Do
- Be the main point of contact throughout the entire customer cycle, from onboarding to ongoing support.
- Independently process and document customer support tickets.
- Coordinate internal steps to ensure efficient resolution of customer concerns.
- Identify patterns in daily support to develop scalable solutions.
What We're Looking For
- High service orientation and a genuine drive to solve problems.
- Confident demeanor and clear communication skills.
- Strong IT and online affinity.
- Structured and independent way of working.
- Very good German and good English language skills.
Nice to Have
- Experience working with ticketing systems.
- Background in technical customer service or startup experience.
Team & Environment
You will join a small, ambitious team of 11-50 employees characterized by direct communication. We are a remote-first fintech team that sticks together, shares responsibility, and grows together.
Benefits & Compensation
- Significant scope for shaping our product and processes.
- Remote-first work culture.
- Modern equipment provided.
- Twice-yearly global team offsites.
- Company pension plan with a subsidy.
- Your choice of benefit: home office subsidy, Urban Sports Club membership, or childcare subsidy.
Work Mode
This is a remote position with a global work mode, reflecting our remote-first culture.
wyn GmbH is an equal opportunity employer.
