At BILL, we're creating the future of financial automation so businesses can spend more time on what matters. We're looking for a Mid-Market Customer Success Manager to sit within our Post-Sales organization, where you’ll own a book of business, lead executive business reviews, and consistently hit retention, expansion, and renewal targets.
What You'll Do
- Drive continual product adoption, expansion sales, and subscription renewals of the BILL platform to hit a monthly quota.
- Manage and retain relationships in an enterprise book of business.
- Monitor customer health, product utilization, and trends in customer spend while using data to drive proactive customer engagement.
- Conduct business reviews around product configuration and best practices for controllers and CFOs of mid-market and larger SMB companies.
- Conduct training webinars for end users of BILL’s platform.
- Develop and maintain an in-depth knowledge of BILL's products and services.
- Develop and maintain an in-depth knowledge of AP/AR and accounting practices.
- Drive adoption of additional BILL products as they are released.
What We're Looking For
- 2 years in customer-facing, revenue-owning roles (CSM, AM, or similar) within SaaS.
- Proven success managing and growing strategic or enterprise accounts, with a consistent track record of hitting quota.
- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Experience leading cross-functional initiatives to deliver customer outcomes and resolve complex projects.
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
- Proficiency with Salesforce and strong time/prioritization discipline in a metrics-driven environment.
Nice to Have
- Experience in finance/accounting or with AP/AR workflows.
- Working knowledge of financial reports and common accounting systems (e.g., QuickBooks, NetSuite).
- Experience with using Gainsight as your CRM to log all customer interactions and CTAs.
Team & Environment
You'll join our Post-Sales organization supporting Mid Market accounts, partnering closely with peers across Sales, Product, and Operations.
Benefits & Compensation
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP).
- HSA & FSA accounts.
- Life Insurance, Long & Short-term disability coverage.
- Employee Assistance Program (EAP).
- 11+ Observed holidays and wellness days and flexible time off.
- Employee Stock Purchase Program with employee discounts.
- Wellness & Fitness initiatives.
- Employee recognition and referral programs.
- San Jose, CA: $114,800—$137,800 USD OTE.
- Draper, UT: $97,600—$117,100 USD OTE.
- + equity: Eligible to participate in BILL’s equity plans.
Work Mode
This is a hybrid role based in San Jose, CA or Draper, UT.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
