Unknown Company is hiring a Mid-Market Customer Success Manager | Career Opportunities | Brex

Mid-Market Customer Success Manager Seattle, Washington, United States Why join us Brex represents an innovative financial technology platform empowering companies to manage corporate spending strategically. Our integrated solutions encompass corporate cards, banking, and global payment systems, serving thousands of organizations from emerging startups to established enterprises like DoorDash and Flexport. Working at Brex encourages professional boundaries expansion, challenging conventional approaches while collaborating alongside industry-leading professionals. We're dedicated to constructing a diverse, inclusive environment where individual potential transcends traditional limitations, providing comprehensive tools and supportive resources for career advancement. Sales at Brex Our Sales team drives revenue generation through strategic customer acquisition and relationship development. We cultivate a performance-oriented culture that acknowledges collective achievements and individual contributions, creating a motivational ecosystem that unifies and inspires team members. What you'll do As a Mid-Market Customer Success Manager II, you'll manage a portfolio of growing customer accounts, engaging directly with finance professionals to maximize Brex's solution utilization. You'll develop comprehensive product expertise, collaborating cross-functionally to create targeted account strategies, driving product adoption, minimizing customer attrition, and expanding account value through strategic insights. Where you'll work This position is located in our Seattle office. We maintain a hybrid work environment, requiring two coordinated in-office days weekly (currently Wednesday and Thursday), transitioning to three days starting February 2, 2026 (Monday, Wednesday, Thursday). An attractive remote work option allows up to four weeks of annual fully remote work. Responsibilities • Cultivate deep product understanding to transform customers into platform power users • Proactively manage account portfolios driving adoption and growth • Serve as trusted financial management advisor • Develop multi-dimensional relationships across organizational functions • Conduct executive business reviews showcasing platform ROI • Identify and mitigate potential customer churn risks • Collaborate cross-functionally to enhance customer experiences • Consistently achieve quarterly performance metrics Requirements • 3+ years customer-facing experience in high-growth environments • Comprehensive financial technology ecosystem knowledge • Demonstrated ability managing diverse customer lifecycle stages • Passionate customer goal achievement orientation • Strong financial acumen with executive communication skills • Data analysis and insight generation capabilities • Cross-functional collaboration expertise • Bachelor's degree preferred Bonus Points • Systems-thinking approach • Energized by diverse relationship building Compensation The expected total compensation range is $132,888 to $166,110, determined by factors including location, experience, skills, and market demands. Compensation includes base salary and potential commissions, with possible additional equity opportunities. Candidates should be aware of potential fraudulent communications. Brex recruiters exclusively contact through LinkedIn or @brex.com email domains.