NMI was looking for an Enterprise Account Management Role (UK & EU)

Overview Wheelhouse is searching for a proactive Account Manager to support their expanding Enterprise customer ecosystem across EMEA. The ideal candidate brings profound industry knowledge, practical experience with pricing solutions, and the ability to navigate complex multi-stakeholder interactions with executives and revenue management professionals. We're seeking someone who thrives in a dynamic SaaS startup environment and demonstrates a proven track record of driving product adoption that translates into customer retention and growth. This is a quota-carrying role requiring comfort with renewal and expansion conversations, with primary emphasis on customer engagement and product-driven adoption. Success in this position demands a solution-oriented approach, data-driven insights generation, and the capability to transform customer conversations into concrete adoption strategies. The ideal candidate is a collaborative problem solver who effectively works across functional and geographical boundaries, communicating clearly and maintaining strong asynchronous work habits while continuously seeking personal and organizational improvement. If you're passionate about delivering value, building robust customer relationships, and driving business growth while enjoying the process – we want to hear from you! What you'll be doing: - Manage and expand a portfolio of Enterprise property operators in EMEA, serving as their strategic pricing and revenue operations partner - Develop high-trust customer relationships, translating their objectives into measurable success plans - Engage challenging accounts using empathy, persistence, and strategic commercial approaches - Communicate platform updates, best practices, and revenue opportunities with clarity - Collaborate across EU and US teams, navigating time zones through strong documentation and async communication - Internally advocate for customer needs and influence product roadmap discussions - Carry revenue retention quota, demonstrating Wheelhouse's value expansion potential - Track and report key performance metrics at executive level - Diagnose customer workflow challenges and guide toward optimal solutions - Support complex account onboarding and change management Qualifications: Requirements: - 5+ years in Short-Term Rental industry - 3-5 years customer retention experience - Strong communication and de-escalation skills - Strategic and critical thinking abilities - Solution-oriented, proactive team player - Multi-stakeholder account navigation capabilities - Data interpretation and actionable insight generation - Europe-based, working UK/CET hours - English fluency, professional Spanish proficiency - European hospitality/travel tech customer experience - 20% travel requirement Preferred: - Revenue Management solution experience - Customer Success background - Quota-carrying sales experience - SaaS startup familiarity - CRM/reporting knowledge - Training/enablement expertise - Revenue management concept understanding Your First 90 Days: - Meet Wheelhouse team and understand roles - Learn product, internal systems, and terminology - Develop customer profile and reporting understanding - Begin managing account portfolio - Learn short-term rental industry ecosystem - Deepen revenue management knowledge - Establish cross-functional relationships - Create success plans for priority accounts Perks and Benefits: - Competitive salary ($100,000 - $115,000 USD) - Commission ($20,000 - $35,000 USD) - Equity compensation - Unlimited PTO - Competitive benefits International Needs: - Europe-based, UK/CET hours - English fluency, professional Spanish - European hospitality/travel tech experience - 20% travel About Us: Wheelhouse is a fintech platform serving the $500B+ flexible rental market, enabling providers with 1-100,000 listings to increase property earnings by 20%+. Recognized as "Innovation of the Year" in 2021, we've secured significant funding and maintain low churn rates. Our remote-first culture prioritizes product excellence, work-life balance, and professional growth. We're experienced entrepreneurs perfectly positioned to capitalize on an exciting market opportunity with a strong cross-functional team. We're eager to connect and learn about you!