Jitterbit is looking for a Microsoft CSP Support Specialist to provide operational support related to Microsoft Cloud Solution Provider workflows. You will ensure smooth partner onboarding, subscription provisioning, billing operations, and Microsoft program compliance.
What You'll Do
- Diagnose and resolve complex issues across Microsoft Cloud technologies, CSP licensing, and SaaS platform operations.
- Triage and own escalations to Microsoft support when issues cannot be resolved internally, ensuring clear communication and fast resolution.
- Act as the internal voice of the customer and reseller, ensuring their needs are understood and addressed across teams.
- Collect relevant facts, investigate root causes, and coordinate with engineering, management, and global peers to close cases efficiently.
- Empower customers and resellers to self-serve by sharing guidance, recommending Microsoft product features, and advising on how to maximize their cloud investments.
- Create and maintain Help Center articles, technical notes, and research findings that improve the support experience for your team and customers.
- Monitor satisfaction signals, anticipate concerns, and manage customer expectations with transparency and ownership.
- Work closely with colleagues around the world and across functions to resolve service issues and continuously improve our support model.
What We're Looking For
- Deep knowledge of Microsoft Partner Center
- Deep knowledge of CSP program rules
- Deep knowledge of cloud commerce operations
Technical Stack
- Microsoft Partner Center
- Microsoft Cloud technologies
Team & Environment
You will work closely with partners, distributors, and internal product teams. You'll also work closely with colleagues around the world and across functions.
