Ashby is looking for a Bilingual Member Support Specialist to join our team supporting Brightline members. You'll provide critical administrative support including sign-up, scheduling, billing, and eligibility checks, ensuring a seamless experience for families. This role requires fluency in both English and Spanish and commitment to working the 12 pm - 9 pm PST shift.
What You'll Do
- Conduct first phone calls with new members to assess fit for Brightline services
- Schedule appointments and ensure member paperwork is completed
- Answer all admin-related questions between sessions
- Conduct eligibility checks, file claims, and collect member payments
- Support Providers with a variety of administrative tasks
- Keep our internal member support software ultra-organized
- Identify ways to delight members, ease the workday for our clinical team, and improve operational processes
- Provide support to Brightline members in both English and Spanish
What We're Looking For
- A passion for our mission to redefine behavioral health for children and their families
- A desire to create a one-of-a-kind member experience and a background in excellent customer service
- Ability to effectively communicate with Spanish-speaking members and provide support in both languages
- The drive to be part of building something new, work hard, and change lives
- Comfort with a wide variety of technology including email, EHR, and scheduling tools
- Excellent communication and organization skills
- Ability to revel in details and a commitment to following through on all tasks
Nice to Have
- Previous experience managing a medical office
- Familiarity with insurance billing
Technical Stack
- EHR systems
- Scheduling tools
Team & Environment
You'll join a small, but mighty team committed to supporting families and scaling our operations.
Benefits & Compensation
- Compensation: $40,000 - $63,000 / $21-29/hour
- Comprehensive Insurance: Medical, Dental, Vision, Life
- Time Off: Holidays, PTO, Sick Days, Parental Leave
- Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office
- Financial Wellness: 401k
- Community & Perks: Remote First Workforce, Collaborative culture
Work Mode
This is a fully remote position.
Ashby is committed to building a diverse, equitable, and inclusive workforce.
