Responsibilities
- Address internal and external customer requests with courtesy, professionalism, cooperation, and helpfulness.
- Handle phone calls using proper telephone etiquette.
- Listen carefully to inquiries and confirm understanding by paraphrasing back to the caller.
- Gather sufficient details before transferring calls to nurses, providers, social workers, or other departments.
- Check in patients using the Integrated Scheduling Solution (ISS).
- Act as a Patient Relations Representative, actively listening to feedback and concerns, and resolving patient complaints or coworker issues tactfully and professionally.
- Manage and complete assigned tasks, provide updates on progress or obstacles, collaborate with team members, and maintain efficient workflow.
- Update patient demographics including phone number, address, next of kin, emergency contact, and insurance details.
- Assist with daily clinic opening and closing procedures, and update no-show records within 24 hours of appointments.
- Monitor incoming and outgoing faxes and mail in compliance with HIPAA standards.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Paid sick leave
- Paid vacation
- 11 federal paid holidays
- Professional development
- Tuition assistance
- Work-life programs
- Award programs for exceptional performance
Compensation
Not specified
Work Arrangement
On-site — 3141 Centennial Blvd, Colorado Springs, Colorado, 80907
Team
Not specified
Other
- Contract Type: 1 base year with 2, 1-year option periods
- Schedule: Monday – Friday 8:00 am – 4:30 pm (MST)
- If selected, candidates will need to complete credentialing and onboarding requirements consistent with VA medical staff processes
- Full-time and part-time employees working at least 20 hours a week regularly are eligible to participate in benefit programs
- Terrestris is an Equal Opportunity Employer (EOE)
- Applicants must be authorized to work in the U.S.
Applicants must be authorized to work in the U.S.
