ISTA Personnel Solutions South Africa is looking for a Medical Scheduling Coordinator / Agent to work remotely from South Africa for EST hours. This role is responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams.
What You'll Do
- Schedule and manage appointments for patients, ensuring all necessary resources and personnel are available.
- Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
- Collaborate with home care teams to ensure patient needs are met and appointments are scheduled timely.
- Address scheduling conflicts or issues as they arise, finding solutions for both patient and healthcare provider.
- Input and update patient information in the scheduling system with precision and attention to detail.
- Ensure all scheduling practices comply with relevant healthcare regulations and privacy laws.
What We're Looking For
- 2-3 years' experience in scheduling and coordination.
- Exceptional communication skills.
- Ability to prioritize and multi-task in a fast-paced environment.
- Strong attention to detail and highly organized.
- Proven problem-solving skills.
- Proficient in Microsoft Office.
- Fixed fibre internet line with minimum 25 Mbps upload/download speed supporting wired Ethernet.
- Power backup solution to manage loadshedding or power outages.
Nice to Have
- Experience within a healthcare or home care services environment.
Technical Stack
- Microsoft Office
Team & Environment
You will be part of a call centre team.
Work Mode
This is a remote position for candidates based in South Africa.
