Join MPF Federal as a Medical Assistant - Questionnaire Review Specialist and play a key role in supporting Veterans and Service Members. In this remote position, you will review and process medical documentation for disability claims, ensuring exams meet regulatory standards.
What You'll Do
- Navigate a proprietary electronic medical record system to evaluate and process patient health information.
- Review examination documentation, test results, and assessments, corroborating details via phone interviews with Service Members and Veterans.
- Collaborate with providers, Veterans, and Service Members via phone to ensure exams meet regulatory and contractual requirements.
- Identify emergent behavioral health issues and initiate appropriate intervention.
- Document test results and complete system-generated tasks to process exam documentation.
- Educate and support providers, Veterans, and Service Members on navigating medical history information for claims.
- Identify and evaluate exam documentation requiring immediate follow-up for behavioral health concerns.
- Interface via telephone and email to retrieve required Disability Benefits Questionnaire information and provide education on protocol.
What We're Looking For
- Vocational or Technical Training/Education in a Medical related field (Medical Assistant, LPN, HIT, EMT, Medic, Corpsman) or completion of Anatomy and Physiology, Medical Terminology, Human Body Systems, and Common Diseases courses.
- Ability to type 40 words per minute.
- Knowledge of healthcare documentation and medical, behavioral, and psychological terminology.
- Excellent verbal and written communication skills, including strong telephone etiquette.
- Working knowledge of technical writing.
- Ability to identify lab results and ancillary services and interpret medical documentation.
- Experience using a computer and Microsoft Office (Word) to create, copy, edit, send, and save documents.
- Experience working in an Electronic Medical Record system.
- Ability to work Monday through Friday, 8:00am to 5:00pm CT OR 10:00am to 7:00pm CT.
- A distraction-free, dedicated home office space with a door for HIPAA compliance.
- Access to high-speed internet (cable, fiber optic) and a hard-wired Ethernet connection (no Wi-Fi only, satellite, or radio).
- Must be a U.S. Citizen with the ability to pass a Public Trust Background Check & Drug Screening per federal guidelines.
Nice to Have
- Medical Assistant certification.
- Experience navigating Microsoft Teams.
- Home Health or Hospice care experience.
- Military experience.
Technical Stack
- Proprietary electronic medical record system
- Microsoft Office (Word)
- Microsoft Teams
Benefits & Compensation
- Hourly wage determined pursuant to the Service Contract Act.
- Competitive salary
- Medical benefits
- PTO
- Holiday pay
Work Mode
This is a fully remote position.
MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
