Sanoma Learning is looking for a Medewerker Customer Service to join our team. You will be the primary point of contact for our customers, addressing their inquiries and resolving issues to ensure a positive experience.
What You'll Do
- Respond to customer inquiries via email, phone, and chat channels
- Investigate and resolve customer issues promptly and effectively
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to escalate complex cases when necessary
What We're Looking For
- Previous experience in a customer-facing support role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a proactive attitude
- Ability to work independently and manage your time effectively
Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.
