Mattamy Homes is hiring a Junior IT Specialist to join our Information Technology, GTA Lowrise Division. In this onsite role, you will be responsible for supporting the delivery of IT services to the Toronto Homebuilding business, ensuring end users can accomplish their tasks and contributing to our mission of delivering the Best Homeowner Experience.

What You'll Do

Provide exemplary end-user support and service, keeping users informed of progress and workarounds.
Respond promptly to user requests and assist in application system problem resolution.
Collaborate with IT Service Delivery Leads on incident and problem management, including root cause analysis.
Proactively build relationships and awareness of remote office activities with key stakeholders.
Ensure defined IT processes and procedures are followed and maintained.
Partner with People & Culture and business leads to ensure onboarding and offboarding processes are followed.
Assist users with Windows 10, Windows 11, Dell hardware, iPads, iPhone, and Android support.
Troubleshoot meeting-related issues with Logitech devices and Microsoft Teams and assist remote users through LogMeIn.
Triage issues and service requests via phone, email, or service desk ticketing system.
Log all incoming calls in an Incident Management tool and resolve or escalate calls as required.
Train users on Mattamy processes and applications.
Manage ordering and deployment of hardware and software for users.
Ensure the user hardware central database is managed and up to date.
Manage distribution groups.
Assist users in troubleshooting Multi-Factor Authentication (MFA) related issues.
Deploy and troubleshoot Konica Minolta printers and manage toner inventory.

What We're Looking For

Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/WAN/VPN).
Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment.
Understanding of Wide Area Network and LAN technologies used to connect sites, trailers, and offices.
Demonstrated experience with client support and a proven ability to deliver a high level of customer service.
Excellent written and verbal communication skills.
Customer and Vendor relationship management skills.
Demonstrated proactive approaches to problem-solving with strong decision-making capability.
Strong ability to achieve high-performance goals and meet deadlines in a fast-paced environment.
Ability to travel within the GTA region.

Nice to Have

College Diploma or University Degree in business or information systems.
Experience with the following systems: Fresh Service, Solarwinds, Office 365 (Applications, Email, Teams, Sharepoint, PIMS/LAPS, MFA), Active Directory, Apple, Windows and Android Devices, Dell Hardware, JD Edwards, and LogMeIn.

Technical Stack

Operating Systems & Devices: Windows 10, Windows 11, Apple devices, Android devices
Hardware: Dell hardware, iPads, iPhone, Logitech devices, Konica Minolta printers
Software & Platforms: Microsoft Teams, LogMeIn, Office 365 (Applications, Email, Teams, Sharepoint, PIMS/LAPS, MFA), Active Directory, JD Edwards
Tools: Fresh Service, Solarwinds
Security: Multi-Factor Authentication (MFA)

Team & Environment

You will join the Information Technology team supporting the GTA Lowrise Division and report to the Manager, Division Services. Our culture is optimistic, hardworking, supportive, and caring. We encourage you to be exactly who you are, invite your opinion, and count your contributions. We are an environmentally-conscious, action-oriented organization with an award-winning culture and are passionate about creating and promoting a diverse and inclusive environment.

Work Mode

This role is onsite, based in our Mississauga, Ontario office.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.