Responsibilities
- Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
- Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
- Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to our specialists
- Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
- Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits
- Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
- Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
- Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.
Requirements
- 3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant or Certified Nurse Assistant
- Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education
- A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
- Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
- Comfort working independently in the field while staying connected to a team of specialists
- Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
- Access to home internet and a phone with internet access
- Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs
Nice to Have
- Willingness to obtain your doula certification, with our support, and provide birth support for members
- Fluent in Spanish
- Breastfeeding Counselor certification
- Start-up experience, or adaptability in a fast-evolving environment
Additional Information
- Work Schedule: This role is expected to work the following schedule (paid hourly): Monday, Wednesday, Friday: 9am-5:30pm (hybrid) Tuesday & Thursday: 10am-6pm (hybrid) Saturday: 1x a month 9am-2pm (remote) One week on-call per month
