The Marketplace Resolution Associate at Field Nation serves as the first escalation point when the Customer Support Team cannot resolve an issue. This role supports a fast-paced, collaborative environment and plays a key part in maintaining trust and safety across the marketplace.
What You'll Do
- Serve as the first escalation point when the Customer Support Team is unable to resolve an issue
- Accurately follow processes to resolve escalated issues
- Identify and address potential risks within the marketplace as they occur
- Work in a fast paced, collaborative environment
- Drive mission-critical responsibilities
- Grow in knowledge and skills to advance career within the company
What We're Looking For
- Confident problem-solving skills
- Ability to accurately follow processes
Team & Environment
Reports to the VP of Customer Support and Resolution located in the US.
Benefits & Compensation
- Opportunity to grow career as knowledge and skills develop
Work Mode
Onsite at Uttara, Dhaka, Bangladesh
