Pitchbox is looking for a Marketing Support Specialist to strengthen our Customer Success team. This is a full-time, permanent, fully remote position where you will provide high-quality digital marketing support to customers around the world.
What You'll Do
- Provide high-quality digital marketing support to customers globally.
- Handle inbound and outbound customer service activities via live chat, email, phone, and Zoom.
- Respond to customer inquiries about product details, technical support, billing issues, and more.
- Log support tickets for customer-reported incidents and update and track their status.
- Gather customer feedback on reported issues and liaise with relevant departments for resolution.
- Develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement.
- Assist with onboarding and training new customers and maintain relationships to ensure effective platform use.
- Prepare periodic reports for the management team.
What We're Looking For
- Minimum of 2 years in customer success, account management, or B2B client service experience.
- Experience with ticketing and live chat support.
- Excellent verbal and written business communication skills in English.
- Excellent interpersonal skills; comfortable and proficient in customer interactions.
- Ability to uphold customer relationships, professionalism, and high ethical standards.
- Ability to manage customer escalations and challenging interactions calmly.
- Ability to liaise with various internal teams to resolve customer-reported tickets.
- Advanced proficiency in relevant Google Suite and Microsoft Office software.
- Excellent organizational skills with keen attention to detail.
- Good time management and the ability to prioritize effectively.
Nice to Have
- Fluent English.
- Experience in software support, especially SaaS.
- Familiarity with ticketing systems such as Zendesk.
- Experience with CRM software (e.g. Salesforce, Hubspot, Pipedrive).
- Account management experience with a focus on client relations.
- Technological adeptness.
- Knowledge of SEO, PR, and Digital Marketing.
- University degree.
- Outgoing, sociable, and engaging.
Technical Stack
- Google Suite
- Microsoft Office
- Zendesk
- CRM software (e.g. Salesforce, Hubspot, Pipedrive)
Team & Environment
You will be an integral part of the Customer Success team.
Benefits & Compensation
- Competitive market rates based on qualifications and experience, paid in US dollars.
Work Mode
This is a fully remote, global position.
We encourage applications from candidates who resonate with the role even if they don't meet every listed criterion. At Pitchbox, we value potential as much as experience.
