Toast is looking for a Marketing Services Manager to lead and develop a high-performing team of Marketing Success Managers. In this role, you'll hire, coach, and manage a team dedicated to helping restaurants build marketing strategies and execute multi-channel campaigns.
What You'll Do
- Lead and develop a high-performing team of 10-12 Specialists: hire and onboard, set goals, run weekly 1:1s, conduct QA reviews, and create career development paths.
- Handle escalations and quality: serve as the first line for customer escalations and implement QA checklists to ensure compliance with marketing and brand standards.
- Develop and implement innovative ways to work smarter and scale team operations.
- Uncover and create opportunities to drive customer growth through regular books of business reviews.
What We're Looking For
- 8+ years of experience in customer success or marketing.
- 2+ years of experience successfully leading and managing teams.
- Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale.
- Excellent communication, interpersonal, and writing skills.
- Love for developing people in a high-growth environment.
- Enthusiastic about technology with demonstrated technical aptitude.
- Strong project management skills and an ability to multitask.
- Creative, analytical, and execution-oriented.
- Ability to effectively operate both strategically and tactically.
Nice to Have
- A hospitality background.
Team & Environment
You will lead a team of 10-12 Specialists.
Work Mode
This role follows a hybrid work model that fosters in-person collaboration while valuing individual needs.
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
