HERA Organics is hiring a Maritime IT Field Service Technician to deliver high-quality technical support and on-site services to our global maritime clients. You will be responsible for the installation, commissioning, maintenance, and troubleshooting of satellite communication systems and IT infrastructure aboard commercial vessels and offshore assets, ensuring top-tier maritime connectivity solutions.
What You'll Do
- Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals.
- Perform IT systems integration including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks.
- Provide hands-on technical support for onboard IT systems, including routers, switches, servers, Wi-Fi access points, and IoT maritime equipment.
- Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues.
- Complete site surveys, service reports, handover documents, and technical documentation in accordance with company standards.
- Ensure all safety protocols and client-specific requirements are followed during onboard interventions.
- Maintain communication with vessel agents, ship operators, and logistics teams to coordinate travel, tools, and spare parts.
- Provide customer training and onboard support during handover when necessary.
What We're Looking For
- Proven experience in field engineering or maritime IT support roles.
- Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems.
- Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices.
- Familiarity with maritime regulations (IMO, ISPS) and the onboard IT environment.
- Ability to read technical diagrams and interpret system schematics.
- Strong communication, documentation, and customer service skills.
- Fluent in English.
- Valid seafarer’s medical (ENG1 or equivalent) and willingness to travel globally on short notice.
Nice to Have
- Minimum 2 years experience in field engineering or maritime IT support roles.
- Other languages (e.g., Spanish, French, Arabic) are a plus.
Technical Stack
- VSAT systems (C/Ku/Ka-band), Starlink
- L-band terminals (FleetBroadband, Iridium Certus)
- LAN/WAN, IP networking
- Firewalls, Routers, Switches, Servers
- Wi-Fi access points, IoT maritime equipment
Team & Environment
You will join a dynamic and fast-growing international team of 11-50 employees, delivering solutions to global maritime, offshore, and oil & gas clients.
Benefits & Compensation
- Competitive field rates and project-based compensation.
- Exposure to global clients in maritime, offshore, and oil & gas sectors.
- Ongoing training and certification opportunities.
- Opportunity to work within a dynamic and fast-growing international team.
Work Mode
This role involves global travel and is based out of Spain and Gibraltar.
HERA Organics is an equal opportunity employer.
