Responsibilities
- Perform detailed physical evaluations of vehicles to assess overall condition.
- Safely locate, start, maneuver, inspect, and return vehicles on client lots.
- Confirm vehicle identity and input precise details into the inspection system, correcting VIN, mileage, and sub-series data as needed.
- Evaluate standard and optional equipment, noting missing, damaged, or non-functional components.
- Assess and document exterior vehicle condition, including tires, frame, glass, body panels, and mechanical parts.
- Inspect and record interior condition, focusing on seats, dashboard, and installed features.
- Carry out fundamental mechanical evaluations covering powertrain, drivetrain, and electrical systems.
- Generate and submit daily reports summarizing inspection activities to management.
- Adapt quickly to shifting schedules and appointment changes to maintain operational efficiency during dealer visits.
- Build and maintain strong relationships with clients in the assigned territory through proactive, on-site engagement.
- Collaborate with partners to gather insights and increase the number of vehicles inspected on dealer lots.
- Serve as a representative of the company, promoting brand standards and ensuring a positive client experience.
- Work collaboratively with wholesale specialists, colleagues, internal teams, and auction partners.
- Use Salesforce.com for activity reporting, lead tracking, and customer performance analysis.
- Apply knowledge of NAAA guidelines regarding frame and structural damage assessment.
- Operate within a continuous improvement framework and support lean practices in daily operations.
- Meet established production targets as defined by leadership.
- Demonstrate commitment to safety by adhering to all health and safety protocols and modeling safe behaviors.
- Engage actively in safety programs and initiatives aligned with organizational safety goals.
- Perform additional tasks as directed by management.
Responsibilities
- Conduct a thorough vehicle inspection.
- Locate, start, move, inspect, and return vehicles on dealer/clients’ lot safely.
- Verify vehicle identification and enter accurate vehicle information into the inspection system to correct VIN, mileage, and sub series.
- Inspect vehicle equipment and options, documenting results including damage, missing or inoperable items.
- Inspect and record vehicle exterior condition, including but not limited to tires, frame, glass, panels, and mechanical components.
- Inspect and record the vehicle interior condition, including but not limited to seats, dashboard, and options.
- Perform basic mechanical checks on vehicles including powertrain, drivetrain, and electrical components.
- Prepare and provide daily activity reports for management.
- Be able to pivot and adapt to changes in daily appointments to ensure efficiency and effectiveness of each dealer visit
- Develop strong knowledge of clients in territory and work together with partners to keep them active with Manheim mobile inspections through regular, pro-active on lot engagement
- Receive data and insight from partners and leverage to maximize volume of units inspected on dealer lots.
- Represent Cox Automotive as a brand ambassador and provide premier client experience by interfacing regularly core clients and ensuring satisfaction.
- Functions as a solid team player and works closely with the Wholesale Specialist team, peers, other Manheim workgroups and auctions.
- Utilize SalesForce.com for reporting, lead input and customer performance reviews.
- Understanding NAAA Frame/Structure Damage Policy.
- Will work in a continuous improvement/Lean environment and encouraged to drive a lean culture.
- Maintain production expectations set by the leader.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Actively participate in support of all safety activities aligned with Safety Excellence.
- Other duties as assigned.
