Hologram is looking for a Manager, Specialty Operations to lead, manage, and inspire a team that delivers exceptional service and compliance support across Affordable Care Act (ACA) functional areas. You will oversee transactional back-office functions that support benefits administration, ensuring clients remain compliant with ACA regulations and reporting requirements.
What You'll Do
- Lead and manage ACA operational teams responsible for 1094/1095 form processing, IRS submission, and employer compliance reporting.
- Monitor team capacity, deliverables, and performance daily to ensure timely and accurate completion of work.
- Conduct regular 1:1s to support development, address needs, and ensure successful task execution.
- Serve as the primary client escalation point for ACA service delivery concerns, driving resolution and ensuring high-quality outcomes.
- Provide operational performance reports to senior leadership weekly, identifying successes, risks, and resourcing needs.
- Lead weekly team meetings to communicate business initiatives, review deliverables, and align on client and compliance timelines.
- Hire, develop, and retain team members who reflect bswift’s values and commitment to service excellence.
- Oversee ACA implementations, managing risks and communicating progress to senior leadership and clients.
- Collaborate with internal teams (Product, QA, and Client Services) to ensure accuracy in ACA processing and system functionality.
- Partner with the VP in remediation efforts and act as the point of contact for clients seeking engagement with senior management or subject matter experts.
- Provide ongoing feedback, coaching, and mentorship to direct reports, fostering professional growth and accountability.
- Manage performance against KPIs and service-level expectations.
- Identify process improvement opportunities to streamline ACA operations and enhance efficiency.
What We're Looking For
- Excellent verbal and written communication skills with the ability to engage clients, colleagues, and leadership effectively.
- Proven experience as a people leader, with a minimum of 5 direct reports.
- Strong relationship management and project management expertise with the ability to motivate and align multiple stakeholders.
- Tech-savvy with a willingness to learn new technologies and communicate their impact effectively.
- Leadership style that models and reinforces bswift’s core values.
- Adaptable and able to manage changing priorities with composure and focus.
- Willingness to work nights or weekends as necessary to meet deadlines.
- Bachelor’s degree (B.A. or B.S.) required, or equivalent relevant work experience.
Nice to Have
- Experience in ACA compliance, Technology, Health & Welfare Benefits, Human Resources, or Healthcare strongly preferred.
- Previous leadership experience in ACA administration, compliance, or client delivery teams.
- Knowledge of IRS reporting systems, ACA data validation, and error resolution.
- Experience working in a fast-paced, service-oriented environment.
- Familiarity with benefits administration platforms and ACA technology tools.
Benefits & Compensation
- Compensation: $100,000-$110,000
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Work Mode
This is a remote first, office friendly position open to candidates in the United States.
Hologram is an equal opportunity employer.
