Hologram is looking for a Manager, Specialty Operations to lead, manage, and inspire a team that delivers exceptional service and compliance support across Affordable Care Act (ACA) functional areas. You will oversee transactional back-office functions that support benefits administration, ensuring clients remain compliant with ACA regulations and reporting requirements.

What You'll Do

Lead and manage ACA operational teams responsible for 1094/1095 form processing, IRS submission, and employer compliance reporting.
Monitor team capacity, deliverables, and performance daily to ensure timely and accurate completion of work.
Conduct regular 1:1s to support development, address needs, and ensure successful task execution.
Serve as the primary client escalation point for ACA service delivery concerns, driving resolution and ensuring high-quality outcomes.
Provide operational performance reports to senior leadership weekly, identifying successes, risks, and resourcing needs.
Lead weekly team meetings to communicate business initiatives, review deliverables, and align on client and compliance timelines.
Hire, develop, and retain team members who reflect bswift’s values and commitment to service excellence.
Oversee ACA implementations, managing risks and communicating progress to senior leadership and clients.
Collaborate with internal teams (Product, QA, and Client Services) to ensure accuracy in ACA processing and system functionality.
Partner with the VP in remediation efforts and act as the point of contact for clients seeking engagement with senior management or subject matter experts.
Provide ongoing feedback, coaching, and mentorship to direct reports, fostering professional growth and accountability.
Manage performance against KPIs and service-level expectations.
Identify process improvement opportunities to streamline ACA operations and enhance efficiency.

What We're Looking For

Excellent verbal and written communication skills with the ability to engage clients, colleagues, and leadership effectively.
Proven experience as a people leader, with a minimum of 5 direct reports.
Strong relationship management and project management expertise with the ability to motivate and align multiple stakeholders.
Tech-savvy with a willingness to learn new technologies and communicate their impact effectively.
Leadership style that models and reinforces bswift’s core values.
Adaptable and able to manage changing priorities with composure and focus.
Willingness to work nights or weekends as necessary to meet deadlines.
Bachelor’s degree (B.A. or B.S.) required, or equivalent relevant work experience.

Nice to Have

Experience in ACA compliance, Technology, Health & Welfare Benefits, Human Resources, or Healthcare strongly preferred.
Previous leadership experience in ACA administration, compliance, or client delivery teams.
Knowledge of IRS reporting systems, ACA data validation, and error resolution.
Experience working in a fast-paced, service-oriented environment.
Familiarity with benefits administration platforms and ACA technology tools.

Benefits & Compensation

Compensation: $100,000-$110,000
Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.