Responsibilities
- Plan and oversee daily tasks performed by your team of Specialists, Analysts and Senior Analysts, being their go-to person for questions, helping with issues, and reviewing quality and quantity of work output; conduct 1:1 meetings and ongoing coaching sessions focused on skill gaps and employee development.
- Acting as the primary point of contact for the team’s supported Affiliates and partners, being a subject matter expert along with your team members to ensure questions are answered based on functional and cross-team/downstream considerations.
- Ensure that operational processes and technology platforms for your team are running smoothly and efficiently, raising/prioritizing tickets (Jiras) where needed to address issues and make improvements.
- Manage day-to-day operational challenges, including handling inquiries from Affiliate leadership, Wealth Advisors, Client Service teams, Compliance, and other related departments.
- Attend meetings and support projects and other initiatives related to your team, working closely with Information Services (IS) and other CC&LFG colleagues, Affiliate representatives, and Custodians to achieve common client and company objectives; create, execute, and communicate user acceptance testing plans.
- Troubleshoot and resolve issues related to workflows, technology platforms, and data management.
- Collaborate with the IS teams on system updates, enhancements, and provide users with ongoing support for day-to-day usage.
- Support our high-performance culture by identifying and managing to KPIs, encouraging and determining possible Automation Factory options, and contribute to the staffing growth of our Gurugram, India office.
- Analyzing current processes and procedures and redesigning workflows to increase efficiencies while also ensuring that the necessary controls are in place to meet compliance guidelines and mitigate risks.
- Performing quality control using data integrity reports.
- Proactively identify inefficiencies in operational processes and systems, making recommendations to Senior Manager and CC&LFG partner teams (Automation Factory, IS, etc.) to implement changes to streamline workflows, reduce pain points, and enhance productivity.
- Developing, testing, and implementing new procedures to accommodate changing business demands.
- Working with senior managers on special projects and initiatives.
- Coordinate and manage servicing with custodial banks and other service providers, reporting trends to senior leaders for appropriate escalation/mitigation.
- Support the transition of our book-of-record system and overall Mid-Office, Back-Office (MOBO) transformation.
Requirements
- Bachelor’s degree in Business, Information Systems, Finance or related field
- 5-10 years of experience in operations, technology support, or a related field in wealth/asset management or financial services administration (front-, mid-, back-office)
- Strong understanding of financial systems and tools used in asset management
- An in-depth understanding of investments and the associated tax implications related to Registered and non-Registered products (RRSP, RRIF, TFSA, etc.)
- Demonstrated leadership skills
- Proven ability to anticipate, understand, and respond to the needs of clients
- Demonstrated ability to learn new systems quickly and use them effectively and efficiently
- Experience with troubleshooting operational or technology-related issues, with a focus on quick and effective resolutions
- Effective decision-making, critical thinking, and problem resolution skills
- Strong communication skills (speaking, listening and writing) with the ability to interact effectively with both technical and non-technical stakeholders
- Demonstrated ability to work efficiently under pressure, dealing with changes and interruptions while maintaining strict deadlines
Nice to Have
- Understanding of fee operations, including but not limited to invoicing, fee setup, fee collections
- Capital market or adjacent experience, with clear understanding of billing operations
- Prior experience with Revenue Center or PureFacts
- additional certifications in operations management and asset/wealth management
- Completion of the Canadian Securities Course
Work Arrangement
Hybrid
Team
Structure: Specialists, Analysts and Senior Analysts
Additional Information
- The starting salary for this position is $90,000-110,000. The starting salary provided reflects the base salary for this position as required by legislation. In addition, there is an annual performance bonus which contributes to the total compensation of this position.
