About the Role
The IT Support Engineer will diagnose and resolve hardware, software, and network issues, support end-users, and maintain system performance across client environments.
Responsibilities
- Diagnose and resolve technical issues related to computers, networks, and peripherals
- Provide remote and on-site support to clients experiencing system problems
- Install, configure, and update operating systems and software applications
- Monitor system performance and proactively address potential issues
- Maintain accurate records of support tickets and resolutions
- Assist with the deployment of new IT equipment and systems
- Troubleshoot connectivity problems across wired and wireless networks
- Support email, cloud services, and collaboration platforms
- Implement and manage user accounts and access permissions
- Perform regular backups and assist in disaster recovery efforts
- Escalate complex technical problems to senior engineers when necessary
- Ensure compliance with security policies and data protection standards
- Deliver training or guidance to end-users on new tools and systems
- Work with vendors to resolve hardware or service-related issues
- Maintain inventory of IT assets and track lifecycle status
Compensation
Competitive hourly wage with performance-based incentives
Work Arrangement
Hybrid role with remote support and on-site visits as needed
Team
Collaborative team of IT professionals supporting diverse client environments
Client Industries
- Support clients in healthcare, legal, education, and small business sectors
- Work with organizations using on-premise and cloud-based IT setups
Growth Opportunities
- Pathways to specialize in cybersecurity, network engineering, or systems administration
- Opportunities for certification reimbursement and technical training
Not available for this position
.png?1769074621){kind=icon}
