Music Evolved Records is hiring a Manager, Quality Assurance

Manager, Quality Assurance United States - Remote About the Team At the core of DoorDash's operational framework lies Customer Experience and Integrity (CXI). As a leadership role in the Quality Assurance Team, you'll be instrumental in transforming customer interactions. Our team significantly influences agents, auditors, and stakeholders across the Support & Integrity organization. We're committed to delivering a customer journey that balances exceptional service with operational efficiency. We champion systematic, replicable processes that safeguard and enhance customer experiences. In this position, you'll identify critical patterns, develop innovative process improvements, and drive cross-functional initiatives impacting millions of customers. About the Role Reporting to the Senior Manager of Quality & Support, you'll manage the daily operations of our Customer Experience and Integrity (CXI) QA team. Your responsibilities include designing and executing a scalable QA strategy that addresses diverse cross-functional requirements. You'll investigate complex quality challenges, analyze workflow adherence, and develop your team into a customer experience powerhouse. This hands-on leadership role demands direct collaboration, talent development, and real-time problem resolution. The position requires in-person presence at our Tempe corporate office for coaching, cross-functional interactions, and immediate issue resolution. Candidates must reside within 50 miles of the Tempe, Arizona office. In-office days will vary based on business needs—consult your recruiter for current scheduling. Periodic domestic and international travel to DoorDash offices and partner sites is expected. You're Excited About This Opportunity Because You Will… - Lead and develop high-performing people leaders who amplify team impact - Design and execute process improvement projects driving efficiency and customer experience - Build and scale industry-leading Manual and Automated QA programs - Collaborate cross-functionally with Support, Integrity Operations, and key stakeholders - Monitor and improve team performance metrics, investigating root causes We're Excited About You Because You… - Possess 3+ years of people management experience developing effective leaders - Bring 5+ years of Quality Assurance Operations experience, focusing on large-scale QA automation - Demonstrate a proven track record of project leadership and collaborative success - Exhibit persistence, results-driven approach, and commitment to excellence - Excel at building cross-functional relationships and aligning diverse stakeholders - Thrive in dynamic environments and navigate complexity with ease - Translate strategic objectives into actionable plans using technical and analytical skills - Operate with action-oriented problem-solving and first-principles thinking Expected position fill date: 1/24/2026 Compensation Range: $84,000 - $123,500 USD About DoorDash DoorDash aims to empower local economies by creating a dynamic workplace where team members rapidly learn, iterate, and make impactful decisions. We're a technology and logistics company expanding beyond food delivery, seeking team members who can help us become a versatile goods delivery platform. Our Commitment to Diversity and Inclusion We're dedicated to cultivating an inclusive environment that values diverse perspectives. We hire talent from all backgrounds, believing true innovation emerges when everyone has opportunities to excel. We do not discriminate based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity, disability status, or veteran status. We encourage applications from underrepresented groups and are committed to creating an equitable workplace.