Washington University in St. Louis seeks a Manager of Patient Accounts to join the Department of Medicine Business Office. In this remote role, you will manage account posting, receivables, and collection activities to maximize income from services. You will provide critical reporting on reimbursement, forecast income, and implement a service-oriented approach for the patient accounts office.
What You'll Do
- Develop and maintain systems for account management, data entry, collections, and general Accounts Receivable (A/R) operations.
- Develop income projections and long-range plans to achieve financial targets.
- Provide monthly income, cost center, and ad hoc reporting to the Business Manager.
- Maintain an environment conducive to the growth and development of staff.
- Oversee office staffing to ensure appropriate levels.
- Provide managerial guidance to assistant managers to meet monthly and annual goals.
- Maintain and update the master fee schedule.
- Prepare and monitor the patient accounts annual income and expense budget under the Business Manager's direction.
- Serve as a liaison to third-party payers, vendors, medical center personnel, patients, and families in problem situations.
- Assist with developing A/R charge and collection policies.
- Assist with contract negotiations with third-party payers.
- Assist supervisors in recruiting needed personnel.
What We're Looking For
- Bachelor’s degree or a combination of education and experience that substitutes for the minimum education requirement.
- 5 years of supervisory experience.
Nice to Have
- Bachelor's degree in a related field.
- Accounting knowledge.
- Analytical thinking and trend analysis skills.
- Detail-oriented and highly organized.
- Patient Account Management experience.
- Strong problem-solving and self-motivation.
- Excellent interpersonal, oral, and written communication.
- Experience in supervisory management and trend reporting.
Technical Stack
- Standard office equipment.
Team & Environment
You will report directly to the Business Manager.
Benefits & Compensation
- Salary range: $75,200.00 - $128,800.00 annually.
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan, with university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs, an employee assistance program (EAP), financial resources, and access to dietitians.
- 4 weeks of caregiver leave.
- Family care resources for childcare and adult care.
- Tuition coverage for employee and family, including 100% dependent undergraduate tuition at WashU and 40% elsewhere after seven years.
Work Mode
This position is fully remote.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and provides equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
