Hire, lead, and coach a global team of 7–8 Partner Success Managers, fostering a high-performance culture that stays connected across time zones.
Analyze churn indicators across the entire partner base to find trends and lead process improvements that stop friction before it starts.
Design and implement the global playbooks that ensure 85% of new partners are fully set up within their first 16 days.
Partner closely with Channel Account Management leaders to identify roadblocks and ensure our enablement efforts help sales goals.
Drive the team to identify and act on "at-risk" indicators, coordinating resources to get partners back on track before they consider leaving.
Establish and track KPIs that measure the health of our partner onboarding and the impact of the enablement team.
Give consistent coaching and share best practices across the team to prevent silos and ensure a unified partner experience globally.

3+ years of experience leading teams in customer success, enablement, or account management.
A proven track record of building teams or processes from scratch—you enjoy the "blank page" stage of a project.
A direct, candid communication style and the ability to lead through transparency and trust.
Experience with data and trend analysis—you know how to turn a spreadsheet of "at-risk" accounts into a strategic plan of action.
A deep personal ownership of outcomes; you don't just manage tasks, you move the needle on company goals.
A passion for culture-building and a knack for keeping remote teams feeling like one cohesive squad.

Huntress is hiring a Manager, Partner Success