Fullstack Academy is hiring a Manager of Instructional Teams to oversee the learner experience and support instructional staff in delivering high-quality education. This leadership role is critical for strengthening teaching effectiveness, supporting instructional staff, and enhancing the overall student journey.
What You'll Do
- Ensure an exceptional student experience by supporting student progress, accessibility, and overall success.
- Oversee student experience by monitoring progress and retention, implementing strategies for improvement.
- Manage student transfers, withdrawals, and dismissals in accordance with company policies.
- Serve as a point of escalation for student concerns and resolutions.
- Develop student accommodation plans, ensuring alignment of practices with ADA requirements.
- Monitor cohort health metrics, analyzing both qualitative and quantitative feedback to measure overall student experience.
- Design and implement strategies to improve NPS, retention, and instructional quality.
- Lead and support instructional staff to strengthen teaching effectiveness, ensure compliance, and maintain high instructional quality.
- Evaluate instructors on a regular cadence, providing coaching and feedback for continuous improvement.
- Collaborate with recruiting and human resources on hiring, onboarding, and management of instructional team members.
- Oversee cohort staffing and coverage, ensuring compliance with regulations, including adequate substitute support.
- Supervise a team of Learner Experience Managers, supporting their day-to-day operations.
- Oversee program alignment, instructional delivery, and operational effectiveness to ensure consistency and quality across all cohorts.
- Liaise between Finance and Learner Experience teams to improve retention outcomes.
- Collaborate with the curriculum team to update courses with new iterations based on learner and staff feedback.
- Supervise the Manager of Curriculum, aligning tasks with student needs.
- Collaborate with Enrollment and Career Success teams to ensure seamless student transitions.
- Manage instructional costs by monitoring resource and staffing allocations.
- Update and maintain Standard Operating Procedures (SOPs) for instructional teams and develop additional SOPs when needed.
What We're Looking For
- 1 year of experience in a technical field: web development, data analytics, cybersecurity, or teaching technology.
- Proficient in using learning management systems, electronic resources, and emerging academic technologies.
- 2+ years of experience in education, teaching, instructional coaching, academic operations, or learning and development, specifically supporting instructors or trainers to drive learner success, managing projects, and hiring new team members.
- Bachelor's degree required.
- Experience with onboarding and building effective teams.
- Thrive in an ever-changing environment and can effectively lead a team through changes.
- Experience working remotely and teaching or training in an online environment.
- Strong sense of ownership and a 'whatever-it-takes' attitude.
- A strong growth mindset.
- Project management and organizational skills.
- Communication skills (verbal and written), presentation skills, and computer skills.
- Ability to maintain confidentiality of information.
Nice to Have
- Master's Degree preferred.
Team & Environment
Reports to the Director of Student Experience and Success. Supervises Learner Experience Managers and the Manager of Curriculum.
Benefits & Compensation
- Compensation: $80,000 to $85,000 OTE.
Work Mode
This is a remote position.
Fullstack Academy is an equal opportunity employer.
