United States Remote (Global)

Simplilearn is hiring a Manager of Instructional Teams

About the Role

Fullstack Academy is hiring a Manager of Instructional Teams to oversee the learner experience and support instructional staff in delivering high-quality education. This leadership role is critical for strengthening teaching effectiveness, supporting instructional staff, and enhancing the overall student journey.

What You'll Do

  • Ensure an exceptional student experience by supporting student progress, accessibility, and overall success.
  • Oversee student experience by monitoring progress and retention, implementing strategies for improvement.
  • Manage student transfers, withdrawals, and dismissals in accordance with company policies.
  • Serve as a point of escalation for student concerns and resolutions.
  • Develop student accommodation plans, ensuring alignment of practices with ADA requirements.
  • Monitor cohort health metrics, analyzing both qualitative and quantitative feedback to measure overall student experience.
  • Design and implement strategies to improve NPS, retention, and instructional quality.
  • Lead and support instructional staff to strengthen teaching effectiveness, ensure compliance, and maintain high instructional quality.
  • Evaluate instructors on a regular cadence, providing coaching and feedback for continuous improvement.
  • Collaborate with recruiting and human resources on hiring, onboarding, and management of instructional team members.
  • Oversee cohort staffing and coverage, ensuring compliance with regulations, including adequate substitute support.
  • Supervise a team of Learner Experience Managers, supporting their day-to-day operations.
  • Oversee program alignment, instructional delivery, and operational effectiveness to ensure consistency and quality across all cohorts.
  • Liaise between Finance and Learner Experience teams to improve retention outcomes.
  • Collaborate with the curriculum team to update courses with new iterations based on learner and staff feedback.
  • Supervise the Manager of Curriculum, aligning tasks with student needs.
  • Collaborate with Enrollment and Career Success teams to ensure seamless student transitions.
  • Manage instructional costs by monitoring resource and staffing allocations.
  • Update and maintain Standard Operating Procedures (SOPs) for instructional teams and develop additional SOPs when needed.

What We're Looking For

  • 1 year of experience in a technical field: web development, data analytics, cybersecurity, or teaching technology.
  • Proficient in using learning management systems, electronic resources, and emerging academic technologies.
  • 2+ years of experience in education, teaching, instructional coaching, academic operations, or learning and development, specifically supporting instructors or trainers to drive learner success, managing projects, and hiring new team members.
  • Bachelor's degree required.
  • Experience with onboarding and building effective teams.
  • Thrive in an ever-changing environment and can effectively lead a team through changes.
  • Experience working remotely and teaching or training in an online environment.
  • Strong sense of ownership and a 'whatever-it-takes' attitude.
  • A strong growth mindset.
  • Project management and organizational skills.
  • Communication skills (verbal and written), presentation skills, and computer skills.
  • Ability to maintain confidentiality of information.

Nice to Have

  • Master's Degree preferred.

Team & Environment

Reports to the Director of Student Experience and Success. Supervises Learner Experience Managers and the Manager of Curriculum.

Benefits & Compensation

  • Compensation: $80,000 to $85,000 OTE.

Work Mode

This is a remote position.

Fullstack Academy is an equal opportunity employer.

Required Skills
Instructional LeadershipTeam ManagementEducational TechnologyCurriculum DevelopmentCoachingPerformance ManagementData AnalysisProcess ImprovementStakeholder CommunicationAgile MethodologiesLearning Management SystemsTechnical Training
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About company
Simplilearn

Simplilearn is the world’s #1 online Bootcamp provider, enabling learners around the globe with rigorous and highly specialized training offered in partnership with world-renowned universities and leading corporations. It focuses on emerging technologies and skills, such as data science, cloud computing, and programming.

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Job Details
Category management
Posted 7 months ago