LogicGate is seeking a Manager of Implementation Services to provide operational and functional leadership for our delivery team. You will scale our capabilities, drive operational excellence, and develop your team of implementation professionals, playing a key role in our strategic growth.
What You'll Do
- Lead, mentor, and scale a team of direct reports. Drive all aspects of talent management, including hiring, coaching, performance management, and career progression.
- Lead and support team operational processes including pre-sale scoping, onboarding, capacity management, operational reporting, and partner operations.
- Act as the accountable owner for key strategic initiatives tied to our operating goals, driving them from conception to completion with cross-functional teams.
- Maintain accountability for the continuous improvement of our delivery methodology to improve quality, streamline operations, and accelerate customer time-to-value.
- Serve as a primary point of escalation for customers, resolving complex issues and partnering with senior leadership on enterprise-level escalations.
- Provide program-level support and strategic guidance for our most complex multi-application customers.
- Act as a key partner to sales, customer success, and product leadership, ensuring team alignment with company objectives and providing critical field feedback.
What We're Looking For
- 7+ years of experience in enterprise software professional services, consulting, or a related field.
- 3+ years of direct people management experience, with a proven track record of leading high-performing teams.
- Demonstrated experience leading operational or strategic initiatives, with a history of being an accountable owner who drives measurable business outcomes.
- Expertise in customer relationship management and a proven ability to resolve complex customer escalations with diplomacy and authority.
- Deep understanding of professional services operations, including project scoping, resource management, and delivery methodologies.
- Exceptional leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels.
Nice to Have
- GRC industry experience is a strong plus.
- Experience managing other people leaders is highly desirable.
Team & Environment
You will lead a team of implementation professionals, providing operational and functional leadership to scale delivery capabilities and drive strategic initiatives.
Benefits & Compensation
- Compensation: $110,000 - $135,000 per year + equity options.
- Flexible health and wellness benefits.
- Generous PTO and 11 Annual Company Holidays.
- Summer Fridays and Health Days.
- Access to LinkedIn Learning and regular People Leader training.
- Internal Mentorship Program.
- Paid volunteer hours and company-wide charitable activities.
Work Mode
This is a fully remote position for candidates located within the United States.
LogicGate is an equal opportunity employer committed to fostering an inclusive work environment where all differences are celebrated. Our core values are: Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar.
