The Manager, Forward Deployed Engineering (FDE) at ConductorOne will lead a team of engineers responsible for building integrations, automation, and custom workflows that enhance identity infrastructure. This role blends technical leadership with hands-on execution, shaping the FDE program by mentoring engineers, defining processes, and ensuring high-quality delivery on strategic customer projects.
What You'll Do
- Lead, mentor, and grow a team of Forward Deployed Engineers delivering high-impact customer integrations and automation.
- Help define and scale the FDE program — building repeatable processes for project scoping, delivery, quality, and handoff.
- Serve as both player and coach: actively contribute to customer engagements while developing the long-term vision for the program.
- Collaborate with Product and Engineering leadership to identify patterns from customer work that should become productized features.
- Partner with Customer Success and Solutions teams to ensure customer needs are translated into reliable, production-ready implementations.
- Design, implement, test, and operate connectors, APIs, and provisioning flows that integrate ConductorOne with external systems.
- Provide technical guidance and review across projects, ensuring best practices around security, observability, and maintainability.
- Build feedback loops that turn customer experience into roadmap insight and continuous improvement for the FDE team.
- Hire and onboard new Forward Deployed Engineers, establishing a strong team culture of ownership, pragmatism, and customer obsession.
- Occasionally travel to meet with customers, lead workshops, or support major deployments.
What We're Looking For
- Experienced engineer or technical leader who enjoys building teams as much as building software.
- Track record of managing or mentoring engineers in customer-facing or professional services roles.
- Skilled at balancing hands-on technical delivery with leadership and program-building responsibilities.
- Strong experience in Go (preferred) or another backend language such as Python, TypeScript, or Java.
- Fluent in APIs, webhooks, and modern identity standards (SCIM, SAML, OAuth) and have experience building integrations with third-party services.
- Communicate clearly with both engineers and executives, and can represent technical decisions confidently to customers.
- Thrive in a fast-paced, iterative environment and enjoy helping others succeed in ambiguous situations.
- Embody ConductorOne’s values: Earn the Customer’s Trust, Embrace Change, Practice Compassionate Candor, and Be the Conductor.
Nice to Have
- Built or managed a forward deployed, solutions engineering, or professional services function at a SaaS company.
- Experience designing processes or tooling for scalable delivery of customer-facing engineering work.
- Led or contributed to reusable connector or SDK frameworks (e.g., Baton connectors, connector runners).
- Experience with identity and access management systems such as Okta, Azure AD, Google Workspace, or Active Directory.
- Helped define or influence product direction based on customer implementation learnings.
- Comfortable with cloud infrastructure (AWS/GCP), observability tools (DataDog/Prometheus), and CI/CD pipelines.
Technical Stack
Go, Python, TypeScript, Java, APIs, webhooks, SCIM, SAML, OAuth, AWS, GCP, DataDog, Prometheus, CI/CD pipelines
Team & Environment
Forward Deployed Engineering team reporting into leadership; collaborates with Product, Engineering, Customer Success, and Solutions teams
Benefits & Compensation
- Not specified
Work Mode
Hybrid role with occasional travel required to meet with customers, lead workshops, or support major deployments.
ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
