Crusoe is looking for a Manager, Field Operations to build operational capability for our high-density Spark AI data center fleet. You will be responsible for ensuring a geodiverse portfolio of assets performs with Tier 3 reliability and drives our mission to power the AI revolution with sustainable technology.
What You'll Do
- Accountable for 'Uptime' and 'Time to Repair' metrics across the Spark fleet.
- Develop the operational 'playbook' and SOPs to ensure each Spark unit is deployed, powered, and commissioned successfully.
- Create and own the maintenance and SOPs playbook for deployed Spark units.
- Develop and oversee preventative maintenance for electrical distribution, HVAC, and fire suppression systems.
- Ensure managed services customers receive the reliability and performance guaranteed in service agreements.
- Act as the Spark field operations interface with Crusoe’s DIG team to incorporate DIG best practices and standardize Spark operations.
- Lead and standardize the operational playbook for all air-cooled Spark units to ensure uptime and meet SLA requirements.
- Lead the operational readiness for maintaining liquid-cooled infrastructure (CDUs, cooling loops, leak detection).
- Standardize training protocols for field technicians to handle next-gen Spark units and GPU clusters.
- Build a standardized logistics plan for critical spares to ensure 4-hour response times at remote sites.
- Build a standardized staffing strategy for maintaining, operating, and addressing SLA needs for 4-hour response times at remote sites.
- Implement rigorous OSHA and LOTO (Lockout-Tagout) protocols across all field work to ensure a zero-incident culture.
What We're Looking For
- 10+ years of experience in data center operations or high-stakes field services.
- Hands-on expertise with industrial equipment (UPS, transformers).
- A clear roadmap for maintaining liquid-cooled (DLC) systems.
- Experience managing 'lights-out' or unmanned facilities across a broad geographic footprint.
- Ability to build a global sparing strategy; know what needs to be in a 'crash kit' to hit a 4-hour SLA.
- Expert knowledge of OSHA standards and LOTO protocols for high-voltage and mission-critical systems.
- A gift for writing clear, actionable SOPs and Emergency Operating Procedures (EOPs) that ensure 'Mountaineer' level safety.
Benefits & Compensation
- Compensation range: up to $140,250 - $170,000 + Bonus + equity: Restricted Stock Units are included in all offers.
- Industry competitive pay.
- Restricted Stock Units.
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents.
- Employer contributions to HSA accounts.
- Paid Parental Leave.
- Paid life insurance, short-term and long-term disability.
- Teladoc.
- 401(k) with a 100% match up to 4% of salary.
- Generous paid time off and holiday schedule.
- Cell phone reimbursement.
- Tuition reimbursement.
- Subscription to the Calm app.
- MetLife Legal.
- Company paid commuter benefit; $300/month.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
