Responsibilities
- Assists the Director with project management by coordinating the execution of Disaster Services priorities and projects across internal departments, food banks, state associations, regional cooperatives, and external partners, including facilitating meetings, providing executive support, and tracking deliverables, timelines, and action items.
- Creates and updates presentations, reports, dashboards, and communications to support Disaster Services projects and stakeholder engagement, including for executive-level audiences.
- Organizes and facilitates meetings, workshops, webinars, planning sessions, and collaborative discussions by preparing agendas, documenting decisions, tracking action items, and ensuring timely follow-up.
- Coordinates operational planning activities to support disaster readiness before incidents occur, including maintaining implementation plans, operational resources and trainings, documentation, program management tools, and incident command structure education.
- Manages the Disaster Services pre-staging product program, including coordinating with pre-staging locations, maintaining visibility of available inventory and storage capacity, supporting inventory audits and rotation, and coordinating the positioning, deployment, replenishment, and tracking of pre-staged disaster resources in partnership with Supply Chain and network members.
- Maintains Disaster Services files and documentation, SharePoint/HungerNet resources, databases, standard operating procedures, playbooks, templates, operational guidance, and other program management tools and resources.
- Monitors disaster activity nationwide and provides timely situational awareness to Disaster Services leadership through Situation Reports, executive briefings, operational updates, and response documentation.
- Under the direction of the Director, serves in a response leadership role during disaster activations, coordinating operational activities and supporting execution of the national disaster response.
- Leads and facilitates Disaster Response Leadership Team calls and operational briefings as assigned by the Director, coordinating with responding members and internal teams, issuing advisories and operational updates, tracking response priorities and action items, and compiling situational information for Situation Reports and executive briefings.
- Coordinates requests for food, water, transportation, loaned staff, volunteers, and other disaster resources with internal and external partners.
- Coordinates operational activities during and following disaster activations under the direction of the Director, supporting response efforts and continuous improvement of disaster planning, coordination, and service delivery.
- Supports recovery activities, After Action Reviews, documentation of lessons learned, and implementation of operational improvements identified through the review process.
- Serves as a day-to-day resource for network members by providing operational guidance and responding to disaster-related inquiries.
- Connects food banks with Disaster Services resources, operational guidance, and partner organizations to support disaster planning, coordination, and response operations.
- Builds collaborative relationships with members, government agencies, voluntary organizations, corporate partners, and internal departments.
- Supports evaluation and continuous improvement of Disaster Services initiatives through data collection, reporting, performance tracking, and analysis of operational trends and member feedback.
- Captures lessons learned from disasters, exercises, trainings, and member engagement to identify opportunities that strengthen preparedness, operational coordination, and response effectiveness.
- Supports implementation of process and operational improvements through updates to guidance, documentation, workflows, tools, and other Disaster Services resources.
- Shares operational trends, lessons learned, and member feedback with the Manager of Disaster Service Preparedness to help inform future preparedness planning, capacity building services, training, and program development.
- Represents the organization with national and regional partners through relationship-building, conference attendance, and speaking engagements (e.g., FEMA, FNS, HHS, VOAD, IAEM).
- Fosters a collaborative approach to disaster services with members and public and private sector stakeholders, centering fairness and the needs of people facing hunger in all efforts.
Benefits
- A comprehensive list of benefits available to full-time employees can be found here.
Work Arrangement
This is a remote position with occasional travel required.
Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
