Syniti is looking for a Manager, Diamond Account to focus on driving customer success, growth, and alignment with our DataFirst approach for our largest and most strategic clients. This is a quota-carrying role responsible for managing and expanding these significant accounts.
What You'll Do
- Formulate and execute a client success strategy for diamond customers.
- Establish trusted relationships with executive leadership teams within some of our largest accounts.
- Orchestrate team selling alongside Marketing, SAP alliances, Solution Architects, and Regional Delivery Leaders.
- Identify evolving client needs and develop new business with existing customers and/or identify other areas of growth to meet sales quotas.
- Identify opportunities to strengthen existing client relationships with new solutions for emerging needs.
- Align closely with the Consulting services organization to ensure delivery quality of all consulting solutions.
- Oversee the design and development of proposals for diamond accounts.
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
- Prepare reports on account status.
- Own and assist with resolving client requests or issue escalations as needed.
- Travel 50% or more based on business need.
What We're Looking For
- 10+ years of experience in IT software & services sales or consulting.
- Proven ability to drive strategic customer conversations with executive leadership teams.
- Impeccable executive communication skills and experience working directly with executive decision makers.
- Proven ability to translate prospective customer’s objectives into solutions enabled by our products/consultants.
- Proven ability to develop and maintain strong client and partner relationships that will cultivate business opportunities and value for clients.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Exceptional interpersonal skills, including teamwork, facilitation and negotiation.
- Self-starter with independent drive and ability to deliver results under pressure.
- Bachelor’s degree in Business Administration, IT or related field.
Work Mode
This is a remote position open to candidates in the listed country.
