Vercel is hiring a Manager, Developer Success, EMEA

At Vercel, our mission is to enable the world to ship the best products. We are hiring a Manager, Developer Success, EMEA to lead and coach a team of Platform Architects and Developer Success Engineers. You will oversee day-to-day execution to ensure high-quality engagements that drive technical wins and measurable business outcomes for our high-value customers.

What You'll Do

• Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes.
• Own your team’s impact on technical success to support key revenue growth metrics like Net Dollar Retention and expansion.
• Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale.
• Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with business objectives.
• Monitor team performance, manage workload and priorities, and remove blockers to ensure effective execution.
• Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience.
• Analyze customer and team data to inform decisions and improve operational effectiveness.

What We're Looking For

• Demonstrated success leading technical customer-facing teams, such as Solutions Engineering or Consulting, and consistently driving impactful results.
• Deep technical knowledge of modern Web architectures, with the ability to coach a team that engages engineering leaders credibly on architectural decisions.
• Strong operational mindset, able to drive execution, manage workload, and balance competing priorities.
• Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth.
• Empathy for developers and a passion for delivering exceptional developer experiences.
• Strong collaboration and communication skills to align cross-functional teams.

Nice to Have

• Experience designing or implementing scalable post-sales playbooks or customer coverage models.
• Experience managing teams supporting both enterprise and startup customers.
• Hands-on experience with modern JavaScript frameworks, Next.js, Node.js, React, or related technologies.
• Previous work at a high-growth SaaS or developer platform company.

Technical Stack

• Modern JavaScript frameworks
• Next.js
• Node.js
• React

Team & Environment

You will lead a team of Platform Architects and Developer Success Engineers.

Benefits & Compensation

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Work Mode

This role is hybrid, open to candidates located in Remote - United States, SF, NY, London, and Berlin.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law.