1Password is looking for a Manager, Customer Success (Enterprise) to build and lead a team serving our largest customers. You'll coach and develop team members to achieve goals tied to growth, revenue retention, and customer satisfaction for organizations with 3,000+ employees. This is a remote opportunity within Canada or the US.
What You'll Do
- Monitor, analyze, and report on team performance, identifying opportunities for proactive engagement and improvement.
- Lead collaborative team meetings to foster alignment, collaboration, and knowledge-sharing.
- Provide individualized coaching and guidance through 1:1s and performance discussions to help team members achieve targets and career goals.
- Manage daily operations, including goal setting, task allocation, and performance management.
- Execute on team and department priorities aligned with broader business objectives.
- Develop, retain, and motivate a high-performing team, including recruiting, onboarding, and providing ongoing support.
- Identify and implement process enhancements to improve efficiency, scalability, and customer experience.
What We're Looking For
- 5+ years in the security or technical SaaS industry, managing upmarket customers to drive adoption, retention, and growth.
- At least 2+ years of demonstrated success in building and leading high-performing teams.
- Experience working with Enterprise B2B customers.
- Adept at managing internal projects, resolving escalations, and balancing team, customer, and company needs.
- Skilled at partnering with internal teams to align on goals and solutions.
- Strong communication and interpersonal skills with a proven ability to positively influence others.
- Quick to adapt to new environments, independently learn tools and processes, and tackle challenges.
- Experienced with Salesforce, Gainsight, and other Customer Success tools.
Nice to Have
- Familiarity with 1Password or other password managers.
Technical Stack
- Salesforce
- Gainsight
Team & Environment
You'll lead a segment of the Enterprise Customer Success team focusing on organizations with 3,000+ employees and report to a Director.
Benefits & Compensation
- Compensation: Between $123,000 USD and $167,000 USD (USA-based) or between $115,000 CAD and $155,000 CAD (Canada-based) plus an equity grant.
- Health, dental, 401k/RRSP.
- Generous paid time off.
- Equity grant.
- Participation in incentive programs.
- Maternity and parental leave top-up programs.
- Retirement matching program.
- Free 1Password account.
- Paid volunteer days.
- Peer-to-peer recognition through Bonusly.
- Remote-first work environment.
Work Mode
This is a remote position open to candidates in Canada and the US.
1Password is proud to be an equal opportunity employer committed to fostering an inclusive, diverse and equitable workplace.
