Docebo is looking for a Manager, Customer Success to lead a team of Success professionals in driving customer retention and expansion. In this role, you will architect learner experiences and act as a catalyst for customer growth by turning business challenges into AI-powered solutions.

What You'll Do

Own and execute a high-impact Customer Success strategy aligned with global objectives.
Direct and mentor a team of Success professionals, setting clear KPIs and fostering a culture of continuous learning.
Develop and implement standardized best practices and methodologies to ensure scalable and efficient customer operations.
Collaborate with Sales, Marketing, and Product teams to ensure the voice of the customer drives innovation.
Monitor account health using customer success platforms and translate metrics into actionable growth stories.
Identify process improvements and automation opportunities to increase team impact.

What We're Looking For

3-5 years of leadership experience in a customer-facing role.
Proven ability to develop top-tier talent.
Deep understanding of the B2B landscape and a track record of turning customer outcomes into expansion opportunities.
Sharp, persuasive, and engaging written and oral communication skills.
Ability to lead with empathy while staying focused on strategic business partnership requirements.
Self-driven problem-solving skills and ability to navigate high-volume environments under pressure.
Discipline to balance time and effort autonomously to achieve team goals.

Nice to Have

Working knowledge of HR or LMS technologies.
Willingness to travel up to 25% to connect with customers and teammates.

Team & Environment

You will lead a high-performing squad of Success professionals.

Benefits & Compensation

Employee Share Purchase Plan (ESPP) at a 15% discount.
Health benefits.
Paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and birthday off.
Family leave coverage.
Access to Employee Resource Groups (PRIDE, DWA, BIDOC, Green Ambassadors) and company-wide events.
Early Fridays (4:30 PM) for eligible employees.
New-hire swag and access to an internal swag store.

Work Mode

This is a global role.

Docebo is an Equal Employment Opportunity employer committed to diversity and inclusion. All qualified applicants receive consideration regardless of race, colour, religion, sex, national origin, citizenship status, age, disability, genetic information, or any other protected category.