Music Evolved Records is hiring a Manager, Consumer Experience

Manager, Consumer Experience New York, NY; San Francisco, CA; Seattle, WA; Los Angeles, CA; Chicago, IL; United States - Remote About the Team Our operations center ensures seamless support during last-mile challenges, designing and managing a global support network focused on delivering exceptional customer experiences consistently. About the Role This managerial position within the Customer Experience team concentrates on enhancing quality through advanced tooling and content management platforms. Daily responsibilities include developing optimization solutions for teammate processes, addressing cross-functional requests, analyzing consumer satisfaction data, and translating insights into actionable strategic plans. Our most effective Managers demonstrate strong strategic capabilities, balancing analytical and creative thinking with exceptional interpersonal skills and a commitment to business success. You're excited about this opportunity because you will… - Contribute strategic vision for Customer Experience - Own critical business outcomes and present leadership reports - Collaborate across multiple teams to improve support experiences - Independently leverage data and insights to optimize support journeys We're excited about you because… - You have 6-8 years of experience in strategy, management consulting, product, or related fields - You've implemented product operations, quality assurance frameworks, and teammate tooling - You can solve analytical problems using SQL and Excel - You excel at leading cross-functional initiatives and achieving team goals - You enjoy problem-solving and quickly adapting to new challenges - You demonstrate ownership and can define scope from ambiguous scenarios - You have a proactive approach and can pivot based on new information - You can motivate and influence professionals across various job functions Expected position fill date: 1/23/2026 Compensation Range: $122,400 - $180,000 USD Our mission is to empower local economies by creating innovative logistics solutions. We seek team members who can help transform our service from food delivery to a comprehensive goods delivery platform. We are committed to cultivating diverse, inclusive teams that represent varied backgrounds, experiences, and perspectives. Our hiring process welcomes candidates from all demographics, emphasizing equal opportunity and innovative thinking. Candidates will receive comprehensive benefits including health coverage, parental leave, wellness programs, and professional development opportunities.