Daybreak Health is seeking a Manager, Client Experience to own client relationships, provide strategic guidance, and ensure flawless execution across a portfolio of healthcare clients. You will be responsible for retaining and growing partnerships through exceptional delivery and identifying opportunities for expansion.
What You'll Do
- Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor.
- Maintain accountability for client satisfaction, delivery quality, and long-term partnership health.
- Lead multiple client accounts of varying size and complexity with appropriate oversight.
- Ensure clear, proactive, and effective client communication.
- Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives.
- Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions.
- Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams.
- Ensure all milestones and commitments are met.
- Monitor work against expectations, timelines, and budgets.
- Proactively identify and escalate risks or issues that could impact delivery or client relationships.
- Oversee campaign and program performance across channels.
- Help clients understand results and identify optimization and growth opportunities.
- Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting.
- Maintain fluency in Unlock’s full suite of services and capabilities.
- Confidently represent how Unlock's services apply to client needs and business challenges.
- Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience.
- Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations.
What We're Looking For
- Bachelor’s degree in business, marketing, or a related field.
- 3+ years of experience in account management, client services, or a related role.
- Healthcare industry experience.
- Strong communication, interpersonal, and problem-solving skills.
- Demonstrated ability to deliver results and exceed client expectations.
- Remote role with the ability to travel as needed for key client meetings.
Team & Environment
Part of the client experience team.
Benefits & Compensation
- Competitive Salary
- Health, Dental and Vision benefit packages
- Life, Short- and Long-Term Disability Insurance paid 100% by the company
- FSA / HSA Options
- 401(K) with a generous company match program
- Flexible Paid Time Off (unlimited)
- Paid Parental Leave
- Hybrid and Remote work schedules available
- Employee Assistance Program (unlimited free telephonic counseling)
- Employee Referral Program
Work Mode
This is a hybrid role open to candidates in Chicago, Illinois and Nashville, Tennessee, or fully remote within the United States.
Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
