Responsibilities
- Lead, manage, and develop a globally distributed team of Atlassian Administrators in India
- Drive hiring for open roles on the Atlassian Products team, partnering with HR and the Director, Business Technology to scale the team toward its target size
- Set clear expectations, provide regular feedback, conduct performance reviews, and support career development for all direct reports
- Build a high-performing team culture grounded in platform rigor, user focus, and continuous improvement
- Manage team capacity, workload distribution, and prioritization across the support queue and project backlog
- Own the Atlassian platform roadmap in partnership with the Director, Business Technology – defining priorities, driving improvements, and aligning with organizational needs
- Establish and enforce governance standards for project structure, permissions, naming conventions, workflows, and Confluence space management across the organization
- Lead the evaluation and lifecycle management of Atlassian Marketplace apps — assessing fit, managing licenses, and governing usage
- Oversee Atlassian Access configuration including SSO, SCIM provisioning, security policies, and license management
- Drive platform hygiene initiatives and ensure the environment remains clean, well-documented, and audit-ready
- Serve as the escalation point for complex platform issues and solution design decisions that exceed senior administrator scope
- Guide the design and implementation of advanced Jira, JSM, and Confluence configurations including complex workflows, automation frameworks, and cross-project solutions
- Oversee the development and maintenance of scripts and automation rules across the platform
- Ensure platform changes follow change management practices with appropriate testing, documentation, and rollback planning
- Stay current on Atlassian product developments, roadmap changes, and best practices, and translate these into team guidance
- Serve as the primary business relationship owner for Atlassian products across IT, Engineering, Product, and business functions
- Partner with senior stakeholders to understand evolving platform needs and translate them into prioritized, scalable solutions
- Run regular stakeholder touchpoints, communicate platform changes and improvements proactively, and manage escalations professionally
- Partner with the ITSM team to ensure JSM is optimized for IT service delivery – SLAs, queues, automations, and reporting
- Own the Atlassian support queue at a team level – ensuring SLA compliance, queue health, and consistent quality of delivery
- Produce and present regular reporting on platform health, team performance, license utilization, and open initiatives
- Manage the Atlassian vendor relationship including renewal negotiations, support cases, and TAM engagement
- Support audit and compliance activities related to Atlassian access, configuration, and data governance
Work Arrangement
On-site — India – Bangalore
Other
- Geographic Responsibility: This position is located in Bangalore
- Type of Employment: Full-time, permanent
- Work Environment: The employee is occasionally required to move around the office. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs.
- Candidates may be required to go through a pre-employment criminal background check.
- HealthEdge is an equal opportunity employer.
