VSP Vision is hiring a Manager of Business Enablement to lead a team of business and systems analysts supporting enterprise-wide corporate projects and strategic initiatives. In this role, you will provide strategic direction to ensure vital services and systems meet Customer Service and Sales business needs and act as a key subject matter expert for operational processes.
What You'll Do
- Manage a team of business and systems analysts supporting enterprise-wide corporate projects and strategic initiatives.
- Provide strategic direction and management for maintaining a complex service environment.
- Ensure quality is delivered at the highest standards for enterprise projects.
- Allocate staff to align with business priorities and individual skill development.
- Support project issue resolution and analysis of critical project issues.
- Support standardization efforts for platforms across sales, marketing, and customer service.
- Manage internal resources to ensure business needs are clearly understood and delivered.
- Manage expectations regarding agreements for meeting business needs.
- Educate business partners on applicable sales, service, and marketing technology, functions, and processes.
- Coordinate with other units to facilitate special requests, resolve workflow/production issues, and handle escalated customer inquiries.
- Assure effective communications are maintained within Business Enablement and externally.
- Act as a subject matter expert for operational processes in a sales and service environment.
- Establish effective relationships with direct reports and maintain/improve employee satisfaction.
- Manage interactions with outside vendors for maintenance and services.
What We're Looking For
- Bachelor’s degree in a related field or equivalent experience.
- A minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance.
- Previous experience in a fast-paced customer service or sales environment.
- Demonstrated ability to provide services and support for complex systems or issues.
- Excellent interpersonal skills to facilitate, educate, and build strong business partner relationships.
- Ability to communicate effectively to all levels of the company.
- Strong organizational and project management skills.
- Proficient with spreadsheet and word processing applications and ability to work with a variety of system applications.
- Ability to analyze work processes and make recommendations to improve department efficiency.
- Excellent problem-solving, analytical, verbal, and written communication skills, including presenting technical information in a user-friendly format.
Technical Stack
- Spreadsheet applications
- Word processing applications
- A variety of system applications
Team & Environment
You will manage a team of business and systems analysts, with direct reports.
Work Mode
This role is onsite.
VSP Vision is an equal opportunity employer.
