VSP Vision is hiring a Manager of Business Enablement to lead a team of business and systems analysts supporting enterprise-wide corporate projects and strategic initiatives. In this role, you will provide strategic direction to ensure vital services and systems meet Customer Service and Sales business needs and act as a key subject matter expert for operational processes.

What You'll Do

Manage a team of business and systems analysts supporting enterprise-wide corporate projects and strategic initiatives.
Provide strategic direction and management for maintaining a complex service environment.
Ensure quality is delivered at the highest standards for enterprise projects.
Allocate staff to align with business priorities and individual skill development.
Support project issue resolution and analysis of critical project issues.
Support standardization efforts for platforms across sales, marketing, and customer service.
Manage internal resources to ensure business needs are clearly understood and delivered.
Manage expectations regarding agreements for meeting business needs.
Educate business partners on applicable sales, service, and marketing technology, functions, and processes.
Coordinate with other units to facilitate special requests, resolve workflow/production issues, and handle escalated customer inquiries.
Assure effective communications are maintained within Business Enablement and externally.
Act as a subject matter expert for operational processes in a sales and service environment.
Establish effective relationships with direct reports and maintain/improve employee satisfaction.
Manage interactions with outside vendors for maintenance and services.

What We're Looking For

Bachelor’s degree in a related field or equivalent experience.
A minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance.
Previous experience in a fast-paced customer service or sales environment.
Demonstrated ability to provide services and support for complex systems or issues.
Excellent interpersonal skills to facilitate, educate, and build strong business partner relationships.
Ability to communicate effectively to all levels of the company.
Strong organizational and project management skills.
Proficient with spreadsheet and word processing applications and ability to work with a variety of system applications.
Ability to analyze work processes and make recommendations to improve department efficiency.
Excellent problem-solving, analytical, verbal, and written communication skills, including presenting technical information in a user-friendly format.