MongoDB is looking for an experienced and results-oriented Manager to help grow our Customer Success program. You will play a key role in the growth and success of MongoDB, our customers, and CS team members. Your team will work directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.
What You'll Do
- Recruit, mentor and develop individuals on the Customer Success Manager team.
- Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets.
- Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption.
- Build and maintain relationships across MongoDB teams, organizations and offices.
What We're Looking For
- Passion for and experience in hiring, developing and managing a team of individual contributors.
- A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes.
- A mind for technology; our users and products are inherently technical.
- High organization in your workflows; specialist in prioritization and time management.
- Ability to deal with ambiguity and navigate through it with perseverance, a positive mentality and a point of view.
- A strong desire to embrace partnership and collaboration; working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.).
- Experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds.
- An adaptive mentality; love an ever-changing environment where you are constantly improving yourself, the team and your processes.
- Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally.
- A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity.
Nice to Have
- Experience or aptitude for learning enterprise infrastructure technologies.
- Exposure to MongoDB or NoSQL databases.
Team & Environment
You will be part of the Customer Success team.
Work Mode
This is a hybrid position based in Tel Aviv.
MongoDB is an equal opportunities employer.
