At Kizen, we're looking for a Manager to be the founding leader of our Digital Customer Success motion within the InsurTech vertical. You will design and deploy automated customer journeys, drive AI adoption, and build champion communities to scale our impact.
What You'll Do
- Own the 'Tech Touch' roadmap for the InsurTech vertical, designing and launching automated email campaigns, in-app guides, and scaled success programs.
- Use data to identify risk or expansion opportunities within a large book of business and maintain an accurate rolling 90-day forecast of renewals.
- Create scalable collateral, host cohorted webinars and office hours, and build a self-serve knowledge base to translate complex technical challenges into simple playbooks.
- Aggregate insights from the scaled community to influence the product roadmap, representing the needs of thousands of end-users to Product and Engineering teams.
What We're Looking For
- 5-7+ years of experience in Customer Success, Customer Experience, Sales, or Marketing Ops with a focus on scaled, digital, or pooled motions.
- Hands-on experience building in-app journeys and adoption workflows in platforms like UserPilot, Pendo, or Gainsight.
- Strong familiarity with the insurance space, particularly in managing relationships with agencies or brokerages.
- Proven ability to accurately forecast renewals and navigate contract terms for a high-volume account base.
- Proficiency in using data to segment a book of business and build automated 'triggers' for customer intervention.
- Background in building playbooks, email sequences, and success programs from scratch.
- Experience hosting engaging 1:many webinars and creating compelling customer-facing content.
- A 'roll-up-your-sleeves' attitude and excitement to be the first hire in this function.
- A history of thriving in rapidly-changing startup environments where processes are built as they are executed.
- A passion for professional development and a desire to prove yourself as a leader in the emerging Digital CS space.
Technical Stack
- UserPilot
- Pendo
- Gainsight
Team & Environment
You will be the first hire in this function, working directly with and reporting to the VP of Customer Success.
Benefits & Compensation
- Salary: $130,000 - $155,000 + equity
- Healthcare Coverage
- Health and Fitness Stipend
- Professional Development Stipends
- PTO
- Equity Package
- Top-Tier Compensation
Work Mode
This is a hybrid position based in New York, NY.
Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one.
