Hologram is hiring a Logistics Manager to lead all forward and reverse logistics operations across its global direct-to-consumer network. This role is central to executing within tight timelines and strict cost parameters while maintaining accuracy and operational control for a fast-growing gaming technology brand.
What You'll Do
- Lead and manage end-to-end logistics operations, including forward logistics (fulfillment, shipping, delivery) and reverse logistics (returns, repairs, refurbishments).
- Oversee global and regional 3PL relationships, ensuring service excellence, cost control, and SLA adherence.
- Optimize distribution center operations, inventory flow, and last-mile delivery performance.
- Manage logistics budgets, negotiate carrier rates, and monitor KPIs to ensure profitability and predictability.
- Drive cost-efficiency initiatives without compromising customer experience or delivery speed.
- Collaborate with product, supply chain, and customer experience teams to ensure smooth coordination.
- Build robust processes for returns, RMA handling, and product recovery, ensuring minimal loss.
- Utilize ERP and logistics platforms for shipment tracking, reporting, and exception management.
- Prepare and present detailed logistics and cost reports for executive review.
- Continuously improve processes to achieve shorter lead times, lower cost-to-serve, and higher fulfillment accuracy.
What We're Looking For
- 7+ years in logistics, supply chain, or operations management.
- Bachelor’s degree in Supply Chain, Operations, Engineering, or a related field.
- Proven success managing forward and reverse logistics under tight timelines and cost constraints.
- Strong understanding of inventory flow, carrier management, warehousing, and returns optimization.
- Hands-on experience with 3PLs, e-commerce logistics, and global freight management.
- Analytical mindset with the ability to interpret data and drive process improvement.
- Exceptional attention to detail and relentless pursuit of operational excellence.
- Self-motivated, decisive, and capable of owning results end-to-end.
- Proficiency with ERP/logistics software and advanced Excel skills.
Nice to Have
- Experience ideally in global D2C, consumer hardware, or electronics environments.
- MBA preferred.
Technical Stack
- NetSuite
- ShipBob
- Flexport
- SAP
Team & Environment
You will collaborate with product, supply chain, and customer experience teams.
Benefits & Compensation
- Competitive salary.
- Be part of a fast-growing global gaming brand with world-class products and a passionate customer base.
- Work alongside cross-border teams driving innovation in gaming technology.
Work Mode
This position is local-country and based in India.
Hologram is an equal opportunity employer.
