RemoteVA PH is seeking a Logistics Customer Service Representative to be the critical connection between our clients and our warehouse operations. In this role, you will ensure timely and accurate order processing, routing, and shipping to wholesalers and retailers.
What You'll Do
- Be the main point of contact for assigned clients, handling inquiries and providing real-time updates on orders, inventory, and shipping.
- Coordinate routing of orders to wholesalers, retailers, and other partners, ensuring all compliance and routing guides are followed.
- Monitor and track orders using Warehouse Management Systems and proactively communicate about delays or issues.
- Submit routing requests, schedule carrier pickups, and follow up on shipment status to guarantee on-time deliveries.
- Collaborate with the warehouse team to ensure accuracy in order picking, packing, and shipping.
- Manage order exceptions such as cancellations, returns, and changes while keeping clients informed.
- Keep thorough documentation of all client communications, updates, and resolutions.
- Work with the WMS Manager to improve operational processes and service levels.
What We're Looking For
- Routing experience with wholesalers is a strict requirement.
- Previous experience in a 3PL, logistics, or supply chain environment.
- Familiarity with retailer compliance standards, routing guides, and shipping procedures.
- Hands-on experience with Warehouse Management Systems, preferably Extensiv or similar platforms.
- Strong customer service orientation with a proven track record of building lasting client relationships.
- Clear, professional communication skills, both verbal and written.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and other communication tools.
- A typing speed of at least 40 WPM (a typing test is required).
Technical Stack
- Warehouse Management Systems (WMS)
- Extensiv
- Microsoft Office (Excel, Outlook, Word)
Team & Environment
You will collaborate closely with the warehouse team and work with the WMS Manager to improve processes.
Work Mode
This is a global remote position.
RemoteVA PH is an equal opportunity employer.
