Lightcast is hiring a Customer Success Manager focused on our Higher Education clients. In this role, you will be the primary point of contact, ensuring our US-based university partners achieve their goals and realize the full value of our data and analytics.

What You'll Do

Build and nurture strong, lasting relationships with key contacts at Higher Education institutions.
Proactively guide clients through onboarding, training, and ongoing use of the Lightcast platform to drive adoption and success.
Act as the client's advocate internally, collaborating with product and support teams to address needs and feedback.
Monitor client health metrics and develop strategies to ensure renewal, expansion, and overall satisfaction.

What We're Looking For

Proven experience in a customer success, account management, or client-facing role, preferably within the Higher Education sector or a B2B SaaS environment.
Strong ability to understand client needs, translate them into actionable plans, and communicate value effectively.
Excellent organizational and project management skills to manage a portfolio of accounts independently.
Outstanding communication and interpersonal skills, with a focus on building trust and facilitating productive conversations.